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diy:social-engineering [2024/06/08 08:07] – [Psyops Techniques] Humphrey Boa-Gartdiy:social-engineering [2024/09/20 04:23] (current) – [Psyops Techniques] Humphrey Boa-Gart
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   * [[wp>Ad hominem]] (basic way they use to attack)   * [[wp>Ad hominem]] (basic way they use to attack)
   * [[wp>False dilemma]] (limiting your choices)   * [[wp>False dilemma]] (limiting your choices)
-  * [[wp>Ignoratio elenchi|Red Herring]] (going off topic)+  * [[hazards:red-herring|Red Herring]] (going off topic)
   * [[wp>Half-truth]]   * [[wp>Half-truth]]
   * [[wp>Reductio ad Hitlerum]]   * [[wp>Reductio ad Hitlerum]]
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 This hack is an all time favorite of mine although I'm pretty biased with this opinion since it was the first hack I ever did. Essentially you call up AOL (or any company for that matter) Customer Service, tell them about a fictional problem you have, and try to keep them on the line fixing your “problem” as long as possible. For this hack make sure to have thought of your “problem” before calling AOL, this will build the foundation for the AOL 2.0 hack which you will read about later. For this hack you don't need to write down the names of any employees you come across just try to stay talking to someone (or on hold) for as long as possible. Below is an example conversation I had with AOL one day. This hack is an all time favorite of mine although I'm pretty biased with this opinion since it was the first hack I ever did. Essentially you call up AOL (or any company for that matter) Customer Service, tell them about a fictional problem you have, and try to keep them on the line fixing your “problem” as long as possible. For this hack make sure to have thought of your “problem” before calling AOL, this will build the foundation for the AOL 2.0 hack which you will read about later. For this hack you don't need to write down the names of any employees you come across just try to stay talking to someone (or on hold) for as long as possible. Below is an example conversation I had with AOL one day.
  
-AOL: Hello this is AOL customer service, Michelle speaking, how can I help you? +**AOL:** Hello this is AOL customer service, Michelle speaking, how can I help you?\\ 
-Sintakz: Yes hello, this is George(fictional name) and I seem to be having problems browsing the interwide web (trying to sound pretty technologically challanged). +**Sintakz:** Yes hello, this is George(fictional name) and I seem to be having problems browsing the interwide web (trying to sound pretty technologically challanged).\\ 
-A: You mean the Internet? +**A:** You mean the Internet?\\ 
-S: Yes that thing. +**S:** Yes that thing.\\ 
-A: Please wait while we transfer you to our internet troubleshooting department George. +**A:** Please wait while we transfer you to our internet troubleshooting department George.\\ 
-S: Alright. +**S:** Alright.\\ 
-[Note: So far I know that in the most bottom of the AOL hierarchy is Michelle who answers the phone and redirects people to whichever department would better help the caller. Also I played the “stupid” guy because that way I can say stupid things and have the rep spend more and more time on the line with me.] +//[Note: So far I know that in the most bottom of the AOL hierarchy is Michelle who answers the phone and redirects people to whichever department would better help the caller. Also I played the “stupid” guy because that way I can say stupid things and have the rep spend more and more time on the line with me.]//\\ 
--some time later- +**//-some time later-//**\\ 
-A: Hello, this is Gary +**A:** Hello, this is Gary\\ 
-S: Hello Gary, my name is George and I seem to be having problems browsing the interwide web. +**S:** Hello Gary, my name is George and I seem to be having problems browsing the interwide web.\\ 
-A: Interwide web? You mean the Internet? +**A:** Interwide web? You mean the Internet?\\ 
-S: Yeah, that thing. +**S:** Yeah, that thing.\\ 
-A: Well what is the problem you seem to be having? +**A:** Well what is the problem you seem to be having?\\ 
-[Note: I had told myself to do something outrageous this time around] +//[Note: I had told myself to do something outrageous this time around]//\\ 
-S: Well no matter which website I type into the little box thingy(url bar) I always get sent to a bestiality site. +**S:** Well no matter which website I type into the little box thingy(url bar) I always get sent to a bestiality site.\\ 
-A: What do you mean by bestiality? +**A:** What do you mean by bestiality?\\ 
-S: Like young women having sex with farm animals and dogs. +**S:** Like young women having sex with farm animals and dogs.\\ 
-A: Oh my... sir I don't think I've ever encountered a problem like this, let me transfer you to the senior rep for our department.+**A:** Oh my... sir I don't think I've ever encountered a problem like this, let me transfer you to the senior rep for our department.\\ 
 Ok, I'll stop the example there. So far I've gotten two names from the company and had been on the line a total of 15 minutes, not too shabby. Notice one thing though, because I acted stupid I got a stupid rep. Had I told Michelle, “My client seems to be unable to resolve DNS's correctly and keeps redirecting me to bestiality sites.” I'd still get Gary because Michelle doesn't know any better. Once I got to Gary, if I told him, “I'm having DNS resolution problems” I would have still gotten to the “senior rep” BUT I would have one less lie to remember. This is because I have still not explicitly stated my problem and if I were doing this without a script written beforehand, it would give me less time to think of a lie. By playing stupid I had a lot more time to think of a lie. That bring us to our next exercise. Ok, I'll stop the example there. So far I've gotten two names from the company and had been on the line a total of 15 minutes, not too shabby. Notice one thing though, because I acted stupid I got a stupid rep. Had I told Michelle, “My client seems to be unable to resolve DNS's correctly and keeps redirecting me to bestiality sites.” I'd still get Gary because Michelle doesn't know any better. Once I got to Gary, if I told him, “I'm having DNS resolution problems” I would have still gotten to the “senior rep” BUT I would have one less lie to remember. This is because I have still not explicitly stated my problem and if I were doing this without a script written beforehand, it would give me less time to think of a lie. By playing stupid I had a lot more time to think of a lie. That bring us to our next exercise.
  
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